FAQs

Frequently Asked Questions

Shipping:

How long does shipping take?

- Shipping typically takes 3 days from order placement. During the holidays shipping can take up to 8 days. 

How much is shipping?

- Shipping costs vary please refer to the chart listed below for shipping costs. 

What will the print arrive in?

- Prints are sent via USPS Standard Mail in a triangular cardboard container. 

Returns and Exchanges:

We do not accept returns or exchanges. 

For more information on our policies please visit our refund policy page that can be found on the bottom left on our homepage. 

Special Orders

We are able to process special orders upon request. This may look like one of the following situations:

  1. Ordering a special size to an existing product or,
  2. Ordering a unique print. 

Ordering a different size for an existing print will take roughly 3-5 business days. Ordering a unique print may take up to 10 business days depending on current demand and the consultation process between Purple Mountain Press and the customer. 

Standard Shipping Costs

 Shipping to Sizes/Type First Item Additional Item
United States 10"x10"/Matte USD 6.49 USD 0.99
United States 11"x9"/Matte USD 6.49 USD 0.99
United States 13"x10"/Matte USD 6.49 USD 0.99
United States  14"x11"/Matte USD 6.49 USD 0.99
United States 16"x11"/Matte USD 6.49  USD 0.99 
United States 17"x10"/Matte USD 6.49 USD 0.99
United States 18"x14"/Matte USD 6.49 USD 0.99
United States 18"x18"/Matte USD 6.59 USD 0.99
United States 18"x12"/Matte USD 6.49 USD 0.99
United States 19"x13"/Matte USD 6.49 USD 0.99 
United States 20"x17"/Matte USD 6.59 USD 0.99
United States  20"x16"/Matte USD 6.59 USD 0.99
United States 20"x11"/Matte USD 6.49 USD 0.99
United States  23"x14"/Matte USD 6.59 USD 0.99 
United States 23"x23"/Matte USD 9.49 USD 5.89